Orders will only ship as weather permits, if there is not a weather hold to the destination orders will ship within 1-3 business days of purchase.
By law, a signature is required for delivery of wine. No wine will be left on porches and/or doorsteps.
The carrier will attempt delivery three times before returning the package to us. If you anticipate being unavailable to sign or receive a missed delivery notice, please contact the carrier directly or contact us.
With the expedition of Next Day Air, we are unable to guarantee delivery on a certain date.
We have limited ability to communicate specific requests to the carriers and delivery drivers. Once your wine is turned over to their possession, it is subject to the carrier’s shipping and delivery practices.
Wine is perishable and sensitive to extreme temperatures during both summer and winter months. Colene Clemens Vineyards will delay shipment if we determine that temperatures at the destination or along the shipping route are too hot or too cold, based on the parameters set by our winemaker. We are happy to store your order in your temperature-controlled warehouse for up to six months.
Certain shipping methods, such as Next Day Air or Cold Chain services, may allow for safe delivery during periods of extreme weather. If you prefer to use one of these methods, please select the appropriate option at checkout. We recommend shipping to a FedEx Store, UPS Store, or business address.
As the purchaser, you have the option to authorize the release of your order despite our recommendation to hold for weather. However, Colene Clemens Vineyards is not responsible for any damage that may occur as a result of shipping against our recommendations.
UPS Ground is our default carrier and service for all wine shipments. If you prefer FedEx Ground, please indicate this by entering “Ship FedEx” in the Company Name field of your shipping address.
To ensure timely and successful delivery, we strongly recommend shipping to a business address or directly to a UPS or FedEx Store. Both carriers prioritize business deliveries in the morning, which reduces the risk of heat exposure during transit and increases the likelihood that someone 21 years of age or older will be available to sign for the package, as required by law.
If your shipment is directed to a UPS or FedEx Store, it will be held for seven calendar days, allowing you to retrieve it at your convenience and avoid the need to be present at a residential address during delivery attempts.
From May through October, we offer FedEx Cold Chain service at the same rate as UPS Ground. This service combines temperature-controlled ground transport with FedEx Priority Overnight to protect your wine from high temperatures during transit. It is a more cost-effective alternative to traditional Next Day Air services.
Please allow approximately two weeks from the date of your order for delivery.
Please note that the trucks used for final delivery are not temperature-controlled. For this reason, we strongly recommend shipping to a business address or FedEx Store, as these locations typically receive deliveries in the morning. This reduces the risk of heat exposure and increases the likelihood that someone 21 years of age or older will be available to sign for the package, as required by law.
We do not recommend FedEx Cold Chain for shipments to Arizona or rural Texas June through September.
UPS Next Day Air is our preferred air shipping method. Please note that express orders may still require 1–3 business days to process before shipping.
If you need your order to ship the following business day, please contact us promptly at Shipping@coleneclemens.com, and we will do our best to accommodate your request.
If you need to change the delivery address once the order has left our warehouse you will incur a $20 fee. Address changes can only be made to an address in the same state as the original address.
Rerouting your order to a local UPS or FedEx store for pick up is free. Please contact us or login into your UPS My Choice or FedEx Delivery Manager to make arrangements.
The carrier will attempt delivery three times before returning the package to us. If you anticipate being unavailable to sign or receive a missed delivery notice, please contact the carrier directly or contact us. If you are unable to sign for your delivery after the second attempt, we strongly recommend routing your shipping to the nearest UPS Store to ensure your wine is not returned.
Please inspect all packages upon delivery. If your wine arrives visibly damaged, contact us as soon as possible. To initiate a claim with the carrier, we require photos of the damaged packaging and bottles.
Once we receive the necessary documentation, we will coordinate either a refund or a replacement.
We do not ship wine as a surprise gift. All alcohol deliveries require the signature of an adult 21 years of age or older, and the recipient must be aware that a shipment is on the way. Please ensure the recipient is notified in advance and provide their email address at checkout to receive tracking updates.
We are happy to include a personalized gift note with your order. To do so, please complete the designated field during checkout or email your request to Shipping@coleneclemens.com.
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